Privacy and Cookie Policy
Effective Date: 18th Nov 2023
1. Introduction
Welcome to FlueWorks.co.uk (“FlueWorks,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services. By accessing or using FlueWorks.co.uk, you consent to the practices described in this policy.
2. Information We Collect
2.1. Personal Information
We may collect the following types of personal information from you:
- Contact information (e.g., name, email address, phone number)
- Billing and shipping address
- Payment information
- Login credentials (if you create an account)
- Communication preferences
- Any other information you provide voluntarily
2.2. Non-Personal Information
We may also collect non-personal information, such as:
- Your IP address
- Browser type and version
- Operating system
- Referral source
- Length of visit
- Pages viewed
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your orders and enquiries
- To provide customer support and assistance
- To send you relevant updates, newsletters, or promotional materials (if you have opted in)
- To improve our website, products, and services
- To protect against fraud and unauthorised transactions
- To comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing behaviour and may include:
- Session cookies (temporary cookies that expire when you close your browser)
- Persistent cookies (cookies that remain on your device for a specified period)
- Analytical cookies (used to analyse website usage and optimise our site)
- Marketing cookies (used for tracking and targeting advertising)
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service providers and business partners involved in order processing, shipping, payment processing, and customer support.
- Legal authorities when required by law or to protect our rights, privacy, safety, or property.
- In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity.
6. Security
We implement reasonable security measures to protect your personal information. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw your consent for specific data processing activities.
- Object to the processing of your personal information under certain circumstances.
- To exercise these rights or make enquiries about your personal information, please contact us at [email protected].
8. Changes to this Privacy and Cookie Policy
We may update this Privacy and Cookie Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or the way we handle your personal information, please contact us at [email protected].
Thank you for trusting Flueworks with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.