07500 031 800 [email protected]

    Delivery and Returns Policy

     

    Delivery Information

     

    1. Delivery within the UK
    FlueWorks currently offers delivery services exclusively within the United Kingdom.

    2. Delivery Charges
    We offer free delivery for orders over £300 within the UK. For orders under £300, a delivery charge of £15.99 will apply.

    3. Estimated Delivery Times
    We aim to process and dispatch your order promptly. Estimated delivery times may vary based on your location and the availability of the items you’ve ordered. Generally, you can expect your delivery to arrive within 3-7 business days after the order has been dispatched. However, please note that delivery times may be subject to delays during peak seasons or unforeseen circumstances.

    4. Order Tracking
    Upon dispatch of your order, we will provide you with tracking information, allowing you to monitor the progress of your delivery.

    5. Delivery Address
    Please ensure that your delivery address is accurate and complete to prevent any delays or delivery issues. FlueWorks will not be responsible for any delivery problems resulting from incorrect or incomplete address details provided by the customer.

    6. Delivery Partners
    We work with trusted delivery partners to ensure the safe and timely delivery of your orders. However, FlueWorks is not responsible for any issues or delays caused by our delivery partners once the package is in their possession.

     

    Returns Policy

    1. Introduction
    At FlueWorks, we are dedicated to providing high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a returns process subject to the terms and conditions outlined below.

    2. Eligibility for Returns
    To be eligible for a return, please ensure that your item meets the following criteria:

    • The item must be in its original, unused condition, with all original packaging and tags intact.
    • Your return request must be submitted within 14 days of the purchase date.
    • A valid proof of purchase, such as an order confirmation or invoice, must accompany the item.

    Please note that certain items may not be eligible for return due to safety or hygiene reasons. Additionally, customised or made-to-order products may only be returnable in the case of defects or damage.

    3. Initiating a Return
    To start the return process, please follow these steps:

    • Email us at [email protected] with your order number, the reason for the return, and any relevant details or photos, if applicable.
    • Our customer service team will review your request and provide further instructions, including the return address and any necessary shipping instructions.

    4. Refunds
    Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable timeframe.

    Please be aware that any delivery costs incurred during the return process is not refundable.

    5. Trade Account Returns
    For trade customers with approved Trade accounts, please note that your returns may be subject to additional terms and conditions. Trade returns will also be assessed on a case-by-case basis, and our customer service team will assist you in the return process.

    6. Contact Us
    If you have any questions or require assistance with the delivery or returns process, please do not hesitate to contact our customer service team at [email protected]. We are here to provide support and ensure your satisfaction with your FlueWorks experience.

    Thank you for choosing FlueWorks for your stove parts and accessories needs. We appreciate your trust in our products and services.